Help centre
What do you need a hand with?
Where is my order?
Open My orders, pick the order and check the tracking number the seller added. Most handmade items ship within the seller's handling time (usually 1–3 days) and arrive in 3–7 days.
Go →Returns & refunds
Returnable items can be sent back within the seller's return window (shown on the product page). Go to the order, click "Request a return", and the seller will approve and share pickup/return instructions. Refunds go back to the original payment method within 5–7 working days after the item is received.
Go →Cancel an order
You can cancel any item until it is shipped. Open the order and click "Cancel item". Prepaid amounts are refunded automatically.
Go →Payments
We accept UPI, credit/debit cards, net banking and wallets through Razorpay. Cash on delivery is available where the seller offers it. Kraftshed never stores your card details.
Go →Report a problem with a seller
Open the order and use "Raise an issue with Kraftshed". Our team reviews disputes within 2 working days.
Go →Selling on Kraftshed
Register at Maker Studio, complete KYC (PAN, bank details, pickup address) and start listing. Approval usually takes 1–2 working days.
Go →Still need help?
Email support@kraftshed.com — we reply within 24 hours on working days.